Learn more about Intru Technologies
Warranty Policy
Effective Date: July 2026
Our Commitment to Quality
At Intru Technologies, we are committed to supplying
genuine, reliable, and high-quality technology products sourced from reputable
manufacturers and trusted suppliers. Many of the products we sell are covered
by a manufacturer's warranty, supplier warranty, or a limited store warranty
where applicable.
This Warranty Policy explains the warranty coverage
available for products purchased from Intru Technologies, the warranty claim
process, and the responsibilities of both the customer and Intru Technologies.
This policy should be read together with our Return,
Exchange & Refund Policy and Terms & Conditions.
1. Warranty Coverage
Warranty coverage varies depending on:
The applicable warranty period is displayed on the product
page, quotation, invoice, receipt, or communicated before purchase.
Products may include:
2. New Products
Most new products supplied by Intru Technologies are covered
by the original manufacturer's warranty against defects in materials or
workmanship under normal and intended use.
Warranty periods vary depending on the manufacturer and
product category.
Examples include:
Where applicable, warranty service may be performed by the
manufacturer, an authorized service centre, the supplier, or Intru
Technologies.
3. Refurbished Products
Selected refurbished products supplied by Intru Technologies
include a limited warranty unless otherwise stated.
The applicable warranty period for refurbished products will
be clearly communicated before purchase.
Refurbished products are thoroughly inspected and tested
before sale to help ensure they function as intended.
4. What the Warranty Covers
Subject to the applicable warranty terms, warranty coverage
generally includes:
Where a valid warranty claim is approved, Intru Technologies
may, at its discretion:
5. What the Warranty Does Not Cover
Unless otherwise required by law, warranty coverage does not
include:
Consumable items such as batteries, printer cartridges, and
other wear items are generally not covered unless they are confirmed to be
defective at the time of delivery.
6. Warranty Claim Procedure
If you believe your product has developed a fault during the
warranty period:
Warranty claims submitted without proof of purchase may not
be accepted.
7. Product Inspection
All warranty claims are subject to technical inspection.
Our technicians or the manufacturer may examine the product
to determine:
Inspection may require diagnostic testing before a warranty
decision can be made.
8. Warranty Resolution
If your warranty claim is approved, we may:
The chosen remedy will depend on:
Where a claim is declined because the issue is not covered,
we may offer a repair quotation where repair services are available.
9. Repair Timeframes
Repair times vary depending on:
While we aim to complete repairs as quickly as reasonably
possible, repair completion dates cannot always be guaranteed.
Customers will be informed of significant delays where
applicable.
10. Customer Responsibilities
To assist with warranty claims, customers should:
11. Data Protection
Devices submitted for warranty service may require testing,
software updates, or hardware replacement.
Customers are responsible for backing up all personal files
before submitting devices for repair.
Although reasonable care is taken when handling customer
devices, Intru Technologies is not responsible for the loss, corruption, or
recovery of personal data stored on devices submitted for warranty service.
12. Limitation of Warranty
This Warranty Policy applies only to products purchased
directly from Intru Technologies.
Warranty coverage is limited to the original purchaser
unless otherwise stated.
This policy does not replace or limit any rights available
under applicable consumer protection laws in Kenya.
13. Contact Us
If you have any questions regarding warranty coverage or
wish to submit a warranty claim, please contact us.
Intru Technologies
Store Address
Pioneer Building, 1st Floor, Room 105
Tom Mboya Street, Opposite Fire Station
Near Koja Stage
Nairobi 00100
Kenya
Phone: +254 700 632 556
Email: info@intrutechnologies.com
Website: https://intrutechnologies.com
Customer Support Hours
Monday – Saturday
8:00 AM – 6:00 PM (EAT)
At Intru Technologies, we stand behind the quality of
the products we sell and are committed to handling warranty claims fairly,
transparently, and professionally. Our goal is to provide timely support and
practical solutions so our customers can purchase with confidence.
